IVR Services
When there’s an influx of callers, there is a requirement for a practical solution to accommodate the expanding customer base of a business. Interactive Voice Response (IVR) is a mobile technology that effectively resolves this issue by allowing pre-recorded voices to interact with the customers who use either voice or keypad inputs. The IVR then would either provide the callers an immediate solution to their query or identify their needs so that they can be shifted to the right agent.
At Atreya, we offer the best IVR Services that will allow you to serve your customers 24/7 with zero waiting time, without manually directing the calls. We emphasize First Contact Resolution (FCR) to ensure the customers won’t have to dial again and have their queries cleared on the first call itself. Our smart-scripted IVR system makes navigation easier, thus, saving time and effort–all while making it possible for the brand to empower its business. Our omnichannel solutions will assure a smooth consumer experience.
Our mission is to establish the contact hub for the future. We aim to construct a positive and professional brand image, reduce the need for manpower and increase productivity. With our IVR systems, your customers will be intelligently routed to optimize and enhance the customer journey, making seamless information transfer and increasing loyalty towards your business.
- Conversational IVR System
- Outbound IVR System
- Self-Service IVR System